Our helpdesk support can be offered 24x7x365 days per year. calls are routed to appropriate skilled analyst who uses a combination of workflow process and technical expertise to efficiently manage the query
Piercom helpdesk service includes listening to the customer, validation of information, basic troubleshooting and triage, answering basic "How do I" questions. Every attempt is made to resolve the query as efficiently as possible. Piercom achieves this by using highly qualified experts.
Our helpdesk services include
- Tier 1 desktop support
- Tier 3 desktop support
- Microsoft Windows and Hewlett Packard technologies
- On-site and off-site support
All our services are delivered to the agreed service level agreement